Your Privacy Matters to Us

At Melyo, safeguarding your personal information is our priority. This Privacy Policy outlines how we handle the data collected through our website. By accessing and using melyo.co, you agree to the practices described herein. If you disagree with any part of this policy, please refrain from using our website. This policy exclusively pertains to information collected via this website.

1. Information Acquisition: Types of Data Collected

We collect various types of information to enhance your experience and fulfill our services:

  • Contact and Identification Details: This includes your name, username, user ID, shipping address, and email address, which you provide directly to us.
  • Transaction Details: When you make a purchase, you'll provide payment information, such as credit card details. By providing this, you confirm that you are authorized to use the payment method and that the details are accurate.
  • Technical Information: We automatically collect your IP address when you browse our store, which helps us understand your browser type and operating system for optimization purposes.

When you provide personal information for account creation, transaction completion, payment verification, order placement, delivery arrangements, or return processing, we infer your consent to our data collection and usage for those specific purposes. For secondary purposes like marketing communications, we will explicitly seek your consent.

2. Utilizing Your Data: Purpose of Information Usage

We utilize your information for various essential purposes, including:

  • Enabling website access and service utilization.
  • Managing orders and accounts for goods and service provision.
  • Processing payments securely.
  • Sending service-related messages, updates, security notifications, and account alerts.
  • Generating internal reports and analytics to improve our services.
  • Providing customer support and addressing inquiries.
  • Marketing communications (only with your explicit consent).

These activities are conducted based on legitimate business interests, contractual obligations, your consent, and legal compliance.

3. Data Distribution: Sharing of Personal Information

We maintain the confidentiality of your personal information. We may share your data with trusted third-party service providers who assist us in website operations, business conduct, or customer service, provided they adhere to confidentiality agreements. Information disclosure may also occur to comply with legal obligations, enforce site policies, or protect our rights, property, or safety.

4. External Service Providers: Third-Party Integrations

Our third-party providers only access your information to the extent necessary to perform their services for us. Certain providers, particularly payment gateways and processors, have their own privacy policies regarding transaction-related data. We recommend reviewing their privacy policies to understand their data handling practices.

Note that some providers may be located in different jurisdictions. Engaging in transactions involving their services may subject your information to the laws of those jurisdictions. Once you navigate away from our website or are redirected to external sites, our Privacy Policy no longer applies, and we advise you to review their terms and privacy practices.

5. Data Security Measures: Protecting Your Information

We implement industry-standard security measures to protect your personal information against unauthorized access, misuse, loss, or alteration. Credit card information is encrypted using SSL technology and AES-256 encryption. While no online transmission or storage is completely secure, we adhere to PCI-DSS requirements and maintain robust security protocols. We do not share customer data with third parties for external marketing purposes. Your information is used to personalize your shopping experience, fulfill requests, improve our services, and communicate with you effectively.

6. Data Storage Location: Where Your Information is Held

Collected information is processed at our offices and data processing facilities managed by our trusted third-party providers. By providing your personal data, you consent to this transfer, storage, and processing. We ensure that your privacy rights are protected according to this policy when such transfers or storage occur.

7. Data Retention Duration: How Long We Keep Your Information

We retain your information as long as necessary for the purposes outlined in this policy, unless legally required or permitted for a longer duration. Information is not retained after account termination, unless necessary for legal compliance or fraud prevention.

8. Cookie Usage: Understanding Our Cookie Policy

We use cookies to enhance website functionality and user experience. Cookies are small data files stored on your computer to recognize repeat visitors and track browsing behavior. You can adjust your browser settings to disable cookies, but this may affect website functionality. We use cookies to improve service efficiency and analyze website traffic patterns. Third-party advertisers may also use cookies, governed by their respective privacy policies. Our website is not intended for children under 18 years of age.

9. Managing Your Data: Access, Modification, and Deletion Options

You can review, modify, or delete your account information at any time by accessing your account settings or contacting us at [email protected]. Upon account termination requests, we will deactivate or delete your account and data from active systems. However, some information may be retained for fraud prevention, troubleshooting, investigations, policy enforcement, or legal compliance. If you used social login, you may also manage data deletion through your social platform’s application settings.

10. Policy Updates: Changes to This Privacy Statement

We reserve the right to update this Privacy Policy periodically. Changes will be effective immediately upon posting on our website. Significant changes may be announced on our homepage or via email if available. By continuing to use the website after policy changes, you agree to the updated terms. If you disagree with the updated policy, you must discontinue website use.